
THE POLUMANA® SALES APP IN USE AT FÖRCH
INDUSTRY
EMPLOYEES
TURNOVER
LOCATION


CASE STUDY
In 2019, the decision was made to replace the aging, self-developed ERP system first in Germany and then also the respective systems in the approximately two dozen European national companies with SAP S/4HANA.
The systems are to be standardized across the company so that it is not necessary to look at umpteen different interfaces every time a small change is made or for new projects, and so that it is not necessary to rely on many different ERP service providers in the individual countries.
WHAT TO EXPECT
The case study highlights the initial situation and shows the path to a digital customer and service portal including a spare parts store and advice function in the form of a chatbot as an important component of the digitization strategy.
With the SAP Commerce Cloud, Stiegelmeyer has embarked on a path that leads away from company-specific applications towards more standardization and a more homogeneous IT environment.
Using the All for One Customer Experience proprietary development Equipment Viewer, all information on the respective bed including installed components is now bundled in the portal. This 2D exploded view makes it much easier to order the right spare part. Likewise, the service technician on site can call up all relevant product information as well as installation instruction videos in an offline-capable app at any time.
Furthermore, you get a compact overview of the biggest challenges, the most important lessons learned during implementation, and the key success factors of the project.